Store Policies
Shipping Policy
All orders are processed, packed, and dispatched within 1–3 business days after successful payment confirmation.
Once dispatched, orders are typically delivered within:
• 4–7 business days for metro cities
• 5–7 business days for other locations
Customers can generally expect to receive their orders within 7–10 business days from the date of order confirmation.
Delivery timelines may vary due to courier delays, weather conditions, public holidays, remote delivery locations, or other unforeseen circumstances.
Tracking details will be shared via WhatsApp message once the order has been dispatched.
3. Order Processing:
Orders will only be processed and scheduled for shipment after a successful payment confirmation is received from PayU. If a payment fails or is abandoned, the order will be automatically cancelled.
Cancellation Policy
Once an order has been placed, it cannot be cancelled, modified, or changed. Customers are requested to review their order details carefully before completing the purchase.
In exceptional circumstances where we are unable to fulfil an order, we reserve the right to cancel the order and issue a full refund to the original payment method.
Return & Exchange Policy
We accept returns only under the following circumstances:
• Wrong item delivered
• Damaged item received
• Defective product received
Return requests must be submitted within 2 days of delivery.
To be eligible for a return:
• The product must be unused and in its original condition.
• Original packaging, tags, and accessories must be intact.
• Clear photographs or videos showing the damage, defect, or incorrect item may be required for verification.
Size Exchange Policy
We offer a one-time size exchange, subject to product availability.
Customers are requested to carefully review the size chart before placing an order. To cover reverse logistics, shipping, and handling costs, a fee of ₹75 per exchange request will be applicable.
Conditions for size exchange:
• Exchange requests must be submitted within 2 days of delivery.
• The product must be unused, unwashed, and in its original condition with all tags attached.
• Only size exchanges are permitted.
• Exchanges for different products, colours, or designs are not permitted.
• Exchanges are subject to stock availability.
Returns or exchanges will not be accepted for:
• Change of mind
• Incorrect orders placed by the customer
• Preference for a different colour or design
• Products that have been worn, washed, altered, or damaged after delivery
• Requests made after the applicable return or exchange period
Returns requested for reasons other than those listed above may not be accepted.
Refund Policy
Once the returned product is received and inspected, eligible refunds will be processed.
Approved refunds will be credited to the original payment method within 3-7 business days.
Refunds will only be issued for approved returns that meet the conditions specified in the Return & Exchange Policy.
If a refund is delayed, customers are advised to first contact their bank or payment provider.
Privacy Policy
We respect and protect customer privacy.
Information collected during order placement may include:
• Name
• Email address
• Phone number
• Shipping address
• Payment information (processed securely through authorised payment partners)
Customer information is used solely for:
• Processing and delivering orders
• Providing customer support
• Sending order and shipment updates
• Improving our products and services
We do not sell, rent, or trade customer information with third parties. Information may only be shared with logistics partners, payment processors, or authorities when legally required.
Terms and Conditions
By accessing and using this website, you agree to:
• Provide accurate and complete information when placing orders.
• Use the website only for lawful purposes.
• Not misuse, disrupt, or attempt to interfere with the operation of the website.
We reserve the right to:
• Refuse or cancel orders at our discretion.
• Modify product pricing, availability, and descriptions without prior notice.
• Update these policies at any time.
All disputes shall be governed by the laws of India and subject to the jurisdiction of the competent courts in India.
Contact Information
Legal Business Name: JP & Anne
Email: founders@jp-anne.com
Phone: +91 7012126441
Business Address: 12/125, Kavungal House, Thrippappilly, Pariyaram P.O, Chalakudy, Thrissur, Kerala, India – 680721